Order & Return
Welcome to The Cutive! 💖 We want your shopping experience with us to be smooth, trustworthy, and enjoyable. This page outlines our ordering process and return policy to give you complete confidence when shopping with us. If you have any questions that aren’t covered here, our support team is always here to help.
Ordering Process
1. Browsing Products
Explore our premium collection of skincare, haircare, and cosmetics products, carefully designed to bring out the best in you. Our products are neatly categorized for your convenience.
2. Adding to Cart
Once you find the products you love, click “Add to Cart.” You can continue shopping or proceed to checkout whenever you’re ready.
3. Checkout
At checkout, simply provide your shipping details and payment information. Please make sure all details are accurate to avoid any delays in delivery.
4. Order Confirmation
After placing your order, you’ll receive a confirmation email/WhatsApp message with your order number and estimated delivery date. Please review this carefully and contact us right away if there are any mistakes.
5. Cancellation Policy
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Orders can be canceled within 5 hours of placement with no extra charges.
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If canceled after 5 hours or after dispatch, delivery charges may apply.
6. Tracking Your Order
Once shipped, you’ll receive a tracking number so you can monitor your package until it arrives at your doorstep.
Return Policy
We want you to be completely satisfied with your The Cutive purchase. If for any reason you’re not happy, our hassle-free return process has you covered.
Eligibility for Returns:
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Returns must be requested within 7 days of receiving your order.
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Items must be unused, unopened, in original packaging, and in the same condition as delivered.
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For hygiene and safety reasons, opened or used skincare/cosmetic products are not eligible for return.
Initiating a Return:
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Contact our support team within 7 days of delivery.
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We’ll guide you through the process and provide you with a Return Authorization Number (RAN).
Return Shipping:
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Customers are responsible for return shipping costs unless the return is due to an error from our side (e.g., wrong or defective item).
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We recommend using a trackable courier service for safe delivery back to us.
Refunds:
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Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to your original payment method.
Exchanges:
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If you wish to exchange a product (size/variant), please contact our team. Exchanges are subject to product availability.
Contact Us
If you have any questions about your order or our return policy, we’re here to help:
📧 Email: thecutiveofficial@gmail.com
📞 Phone/WhatsApp: +92 3085316017
🌐 Website: www.thecutive.com
Our friendly team is always ready to assist you 💕
✨ Thank you for shopping with The Cutive — where beauty meets care!